In October 2021, BlueSky Media Promotions won the award for Most Customers Focused Media Promotion and Marketing Agency by the Africa Finance Awards. It was a Diamond award for market leadership and customer service excellence.
All these can be used to describe BlueSky Media Promotions as we have the best relationship with our customers, our customer service is topnotch. We regard ourselves as having customer service excellence.
Can you define excellence? When we’re talking about customer service you can.
Customer service is providing customers with assistance. However, customer service excellence is when you have a personalized, respectful, and smooth approach in that department. With customer service excellence you will provide customers with all the assistance for perfect customer experience. This approach needs to be applied before, during, and after the purchase.
Here is what excellent customer service consists of:
- Meeting customer’s expectations
- Exceeding customer’s expectations
- Personalizing customer service to your target audience’s needs
- Timely solving any problems
- Fast responses
- Responding to any inquiry
- Recognizing when the customer needs help (using chatbots and triggers are useful for this part)
- Showing a positive attitude even when some complaints come up
- Being creative with problem-solving